(Solved) Read the Steft article (citation is under the Readings section

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Read the Steft article (citation is under the Readings section

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Read the Steft article (citation is under the Readings section for this module)  and then develop a two page paper that examines how the Steft competency model relates to the ACHE core healthcare leadership five domain competencies studied in Module 1. This comparison needs to include both the similarities and the differences between these two approaches

ACHE HEALTHCARE EXECUTIVE 2016 COMPETENCIES
ASSESSMENT TOOL T he American College of Healthcare Executives
Healthcare Executive Competencies Assessment
Tool is offered as an instrument for healthcare
executives to use in assessing their expertise in critical
areas of healthcare management. We trust you will find
this latest edition of the assessment tool useful. ACHE
updates the assessment annually to continually improve
its value to you.
The competencies are derived from the Healthcare
Leadership Alliance* Competency Directory (www.
healthcareleadershipalliance.org). The competencies in
this self-assessment tool comprise a subset relevant to
management and leadership tasks typically performed
by members of the American College of Healthcare
Executives, regardless of work setting or years of
experience.
The self-assessment is designed to help you identify areas
of strength and areas you may wish to include in your
personal development plan. You may choose to have
your immediate supervisor use the tool to assess you
and then compare results from your self-assessment with
perceptions from your supervisor. Used in such a manner,
the competency self-assessment can be a powerful tool
in facilitating feedback about gaps in skills necessary for
optimizing performance.
Healthcare organizations also may choose to use this
assessment tool and the components of the HLA
Competency Directory to better define the requirements
of specific roles within the organization. Once defined,
the organization then can respond with a targeted
training and development plan for those roles. Certain
tasks also may require teams with a blend of strengths,
and the self-assessment tool can be used to arrive at an
ideal skill mix among such teams. As pointed out by
Mary E. Stefl, PhD, professor and chair, Department
of Health Care Administration, Trinity University, San
Antonio, ?The HLA competencies provide a common
framework and lexicon for a variety of healthcare
managers in a range of roles and settings; they serve to
define the field. They can be used for individual as well as
team self-assessment and improvement. Some teams may
need common skills and knowledge while others may
benefit from individuals whose skills and knowledge are
complementary.? Within the HLA Competency Directory, the
competencies are categorized into five critical domains:
Communication and Relationship Management,
Leadership, Professionalism, Knowledge of the
Healthcare Environment, and Business Skills and
Knowledge. The definitions for the domains are as
follows: Communication
and Relationship
Management Professionalism Leadership
Knowledge
of the
Healthcare
Environment Business Skills
and
Knowledge 1. C
 ommunication and Relationship
Management
The ability to communicate clearly and concisely with
internal and external customers, establish and maintain
relationships, and facilitate constructive interactions with
individuals and groups.
Communication and Relationship Management
includes:
A. Relationship Management
B. Communication Skills
C. Facilitation and Negotiation * In addition to the American College of Healthcare Executives, other members of the Healthcare Leadership Alliance are:
American Association of Physician Leadership, American Organization of Nurse Executives, Healthcare Financial Management
Association, Healthcare Information and Management Systems Society, and the Medical Group Management Association.
1 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 2. Leadership
The ability to inspire individual and organizational
excellence, create a shared vision and successfully manage
change to attain the organization?s strategic ends and
successful performance. According to the HLA model,
leadership intersects with each of the other four domains.
Leadership includes:
A. Leadership Skills and Behavior
B. Organizational Climate and Culture
C. Communicating Vision
D. Managing Change
3. Professionalism
The ability to align personal and organizational conduct
with ethical and professional standards that include a
responsibility to the patient and community, a service
orientation, and a commitment to lifelong learning and
improvement.
Professionalism includes:
A. Personal and Professional Accountability
B. Professional Development and Lifelong Learning
C. Contributions to the Community and Profession 4. Knowledge of the Healthcare Environment
The understanding of the healthcare system and the
environment in which healthcare managers and providers
function.
Knowledge of the Healthcare Environment includes:
A. Healthcare Systems and Organizations
B. Healthcare Personnel
C. The Patient?s Perspective
D. The Community and the Environment
5. Business Skills and Knowledge
The ability to apply business principles, including systems
thinking, to the healthcare environment.
Business Skills and Knowledge includes:
A. General Management
B. Financial Management
C. Human Resource Management
D. Organizational Dynamics and Governance
E. Strategic Planning and Marketing
F. Information Management
G. Risk Management
H. Quality Improvement
Healthcare executives should demonstrate competence
in aspects of all five domain areas. As you work your way
through the self-assessment tool, we hope you will find it
valuable and that it helps you along the path of lifelong
professional education as you face the ongoing challenges
of leadership. We have made it available as a PDF file at
ache.org/CareerResources and hope you will share it
with other healthcare executives. ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 2 COMPETENCY LEVEL Novice Competent Expert 1. Communication and Relationship Management A. Relationship Management
Organizational structure and relationships 1 2 3 4 5 Build collaborative relationships 1 2 3 4 5 Demonstrate effective interpersonal relations 1 2 3 4 5 Develop and maintain medical staff relationships 1 2 3 4 5 Develop and maintain supplier relationships 1 2 3 4 5 Identify stakeholder needs/expectations 1 2 3 4 5 Provide internal customer service 1 2 3 4 5 Practice and value shared decision making 1 2 3 4 5 Readings: 7, 9, 12, 16, 17, 30, 51, 58, 65, 74, 79, 84, 93, 95, 102, 108
Programs: 8, 9, 10, 12, 18, 33, 35, 36, 46, 48, 60
Leadership Assessments: 1, 2, 7, 8
Self-Study Courses: 2, 3, 16, 21
B. Communication Skills
Public relations 1 2 3 4 5 Principles of communication and their specific applications 1 2 3 4 5 Sensitivity to what is correct behavior when communicating
with diverse cultures, internal and external 1 2 3 4 5 Communicate organizational mission, vision, objectives
and priorities 1 2 3 4 5 Identify and use human and technical resources to develop
and deliver communications 1 2 3 4 5 Prepare and deliver business communications, including
meeting agendas, presentations, business reports and
project communications plans 1 2 3 4 5 Present results of data analysis to decision makers 1 2 3 4 5 Provide and receive constructive feedback 1 2 3 4 5 Use factual data to produce and deliver credible and
understandable reports 1 2 3 4 5 Readings: 9, 24, 110
Programs: 10, 33, 35, 36, 45, 46, 57
Leadership Assessments: 6, 8 3 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert C. Facilitation and Negotiation
Mediation, negotiation and dispute resolution techniques 1 2 3 4 5 Team building techniques 1 2 3 4 5 Labor relations strategies 1 2 3 4 5 Build effective physician and administrator leadership teams 1 2 3 4 5 Create, participate in and lead teams 1 2 3 4 5 Facilitate conflict and alternative dispute resolution 1 2 3 4 5 Facilitate group dynamics, process, meetings and discussions 1 2 3 4 5 Readings: 7, 9, 12, 22, 27, 32, 60, 65, 74, 76, 91, 93, 94, 101, 102, 108
Programs: 6, 33, 35, 36, 43, 46, 51, 60, 62
Leadership Assessments: 5, 8, 9
Self-Study Courses: 2, 16, 21 COMMUNICATION AND RELATIONSHIP MANAGEMENT
DEVELOPMENT PLAN ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 4 COMPETENCY LEVEL Novice Competent Expert 2. LEADERSHIP
A. Leadership Skills and Behavior
Leadership styles/techniques 1 2 3 4 5 Leadership theory and situational applications 1 2 3 4 5 Potential impacts and consequences of decision making in
situations both internal and external 1 2 3 4 5 Adhere to legal and regulatory standards 1 2 3 4 5 Champion solutions and encourage decision making 1 2 3 4 5 Develop external relationships 1 2 3 4 5 Collaborative techniques for engaging and working
with physicians 1 2 3 4 5 Incorporate and apply management techniques and theories
into leadership activities 1 2 3 4 5 Foster an environment of mutual trust 1 2 3 4 5 Support and mentor high-potential talent within
the organization 1 2 3 4 5 Advocate and participate in healthcare policy initiatives 1 2 3 4 5 Readings: 5, 7, 15, 20, 22, 27, 32, 34, 40, 42, 47, 48, 51, 71, 72, 74, 75, 78, 79, 89, 93, 101
Programs: 11, 18, 28, 33, 35, 36, 45, 46, 59, 60
Leadership Assessments: 1, 2, 4, 6, 8, 9
Self-Study Courses: 1, 3, 7, 14
B. Organizational Climate and Culture
Create an organizational climate that encourages teamwork 1 2 3 4 5 Create an organizational culture that values and supports diversity 1 2 3 4 5
Knowledge of own and others? cultural norms 1 2 3 4 5 Assess the organization, including corporate values and culture,
business processes and impact of systems on operations 1 2 3 4 5 Readings: 38, 72, 76, 83, 88, 101
Programs: 2, 8, 13, 20, 25, 28, 33, 35, 46, 60
Leadership Assessments: 6, 8
Other: 3 5 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert C. Communicating Vision
Establish a compelling organizational vision and goals 1 2 3 4 5 Create an organizational climate that facilitates individual
motivation 1 2 3 4 5 Encourage a high level of commitment to the purpose and
values of the organization 1 2 3 4 5 Hold self and others accountable for organizational
goal attainment 1 2 3 4 5 Gain physician buy-in to accept risk and support new
business ventures 1 2 3 4 5 Readings: 12, 17, 22, 27, 32, 65, 72, 74, 75, 76, 79, 101, 108, 123
Programs: 2, 8, 10, 11, 33, 46
Leadership Assessments: 6, 8
Self-Study Courses: 1, 14, 16
D. Managing Change
Promote and manage change 1 2 3 4 5 Explore opportunities for the growth and development of the
organization on a continuous basis 1 2 3 4 5 Promote continuous organizational learning/improvement 1 2 3 4 5 Anticipate and plan strategies for overcoming obstacles 1 2 3 4 5 Anticipate the need for resources to carry out initiatives 1 2 3 4 5 Develop effective medical staff relationships in support
of the organization?s mission, vision and strategic plan 1 2 3 4 5 Readings: 1, 3, 5, 9, 12, 16, 17, 18, 19, 22, 27, 31, 32, 44, 53, 58, 62, 65, 72, 74, 75, 76, 79, 80, 83, 93, 94, 102, 105, 108
Programs: 2, 9, 11, 22, 24, 28, 33, 34, 35, 37, 38, 45, 46, 52, 59, 60, 63
Leadership Assessments: 4, 7
Self-Study Courses: 2, 5, 13, 14, 16, 21 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 6 LEADERSHIP DEVELOPMENT PLAN COMPETENCY LEVEL Novice Competent Expert 3. PROFESSIONALISM A. Personal and Professional Accountability 7 Patient rights and responsibilities 1 2 3 4 5 Ethics committee?s roles, structure and functions 1 2 3 4 5 Consequences of unethical actions 1 2 3 4 5 Organizational business and personal ethics 1 2 3 4 5 Cultural and spiritual diversity for patients and staff as they
relate to healthcare needs 1 2 3 4 5 Conflict of interest situations as defined by organizational
bylaws, policies and procedures 1 2 3 4 5 Professional roles, responsibility and accountability 1 2 3 4 5 Professional standards and codes of ethical behavior 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert Balance professional and personal pursuits 1 2 3 4 5 Uphold and act upon ethical and professional standards 1 2 3 4 5 Adhere to ethical business principles 1 2 3 4 5 Readings: 28, 32, 58, 74, 86, 87, 120
Programs: 6, 18, 33, 46
Other: 1, 2, 4, 5, 6, 8
B. Professional Development and Lifelong Learning
Professional norms and behaviors 1 2 3 4 5 Professional societies and memberships 1 2 3 4 5 Contribute to professional knowledge and evidence 1 2 3 4 5 Time and stress management techniques 1 2 3 4 5 Conduct self-assessments 1 2 3 4 5 Network with colleagues 1 2 3 4 5 Participate in continuing education and career planning 1 2 3 4 5 Acquire and stay current with the professional body of knowledge 1 2 3 4 5
Readings: 26, 32, 78, 88, 113, 121
Programs: 8, 28, 60
Leadership Assessments: 2, 3, 9
C. Contributions to the Community and Profession
Ethical implications of human subject research 1 2 3 4 5 Serve as the ethical guide for the organization 1 2 3 4 5 Practice due diligence to carry out fiduciary responsibilities 1 2 3 4 5 Mentor, advise and coach 1 2 3 4 5 Advocate for patients, families and communities 1 2 3 4 5 Advocate with physicians for the importance of hiring
professionally trained and certified administrators
and supporting their professional development 1 2 3 4 5 Participate in community service 1 2 3 4 5 Readings: 4, 40, 42, 66, 87, 120
Self-Study Courses: 1, 7, 19
Other: 7, 8 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 8 PROFESSIONALISM DEVELOPMENT PLAN COMPETENCY LEVEL Novice Competent Expert 4. KNOWLEDGE OF THE HEALTHCARE ENVIRONMENT A. Healthcare Systems and Organizations 9 Healthcare and medical terminology 1 2 3 4 5 Managed care models, structures and environment 1 2 3 4 5 The interdependency, integration and competition
among healthcare sectors 1 2 3 4 5 Levels of healthcare along the continuum of care 1 2 3 4 5 Levels of service from a business perspective 1 2 3 4 5 Evidence-based management practice 1 2 3 4 5 Healthcare economics 1 2 3 4 5 Requirements for nonprofit healthcare organizations 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert The interrelationships among access, quality, cost,
resource allocation, accountability and community 1 2 3 4 5 Funding and payment mechanisms of the
healthcare system 1 2 3 4 5 Readings: 1, 24, 31, 54, 55, 92, 103, 105
Programs: 2, 34, 8, 56, 63
Self-Study Courses: 5
B. Healthcare Personnel
Ancillary services 1 2 3 4 5 Physician roles 1 2 3 4 5 The healthcare sectors 1 2 3 4 5 Staff perspective in organizational settings 1 2 3 4 5 Nurse and allied health professionals? scope of practice 1 2 3 4 5 Support services 1 2 3 4 5 Role of nonclinical professionals in the healthcare system 1 2 3 4 5 Educational funding for healthcare personnel 1 2 3 4 5 Workforce issues 1 2 3 4 5 Readings: 13, 22, 36, 51, 56, 61, 88, 101, 123
Programs: 9, 23, 48
Self-Study Course: 3
C. The Patient?s Perspective
The patient?s perspective (e.g., cultural differences, expectations) 1 2 3 4 5 Readings: 3, 14, 104
Program: 26
D. The Community and the Environment
Socioeconomic environment in which the organization functions 1 2 3 4 5
Healthcare trends 1 2 3 4 5 Implications of community standards of care 1 2 3 4 5 Healthcare technological research and advancements 1 2 3 4 5 Organization and delivery of healthcare 1 2 3 4 5 Community standards of care 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 10 COMPETENCY LEVEL Novice Competent Expert Corporate compliance laws and regulations 1 2 3 4 5 Regulatory and administrative environment in which the
organization functions 1 2 3 4 5 Governmental, regulatory, professional and accreditation agencies 1 2 3 4 5
Legislative issues and advocacy 1 2 3 4 5 Readings: 1, 15, 30, 41, 59, 71, 105, 124
Programs: 24, 27, 34, 45, 63
Self-Study Course: 5
Other: 8
? KNOWLEDGE OF THE HEALTHCARE ENVIRONMENT
DEVELOPMENT PLAN 11 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 5. BUSINESS SKILLS AND KNOWLEDGE A. General Management
Ability to analyze and evaluate information to support a
decision or recommendation 1 2 3 4 5 Ability to distinguish relevant from irrelevant information 1 2 3 4 5 Ability to integrate information from various sources to make
decisions or recommendations 1 2 3 4 5 Collect and analyze data from internal and external sources
relevant to each situation 1 2 3 4 5 Basic business contracts 1 2 3 4 5 Techniques for business plan development, implementation
and assessment 1 2 3 4 5 Justify a new business model or business plan 1 2 3 4 5 Principles of public affairs and community relations 1 2 3 4 5 The functions of organizational policies and procedures 1 2 3 4 5 Analyze the current way of doing business and clinical processes 1 2 3 4 5 Anticipate cause-and-effect relationships 1 2 3 4 5 Conduct needs analysis, identify and prioritize requirements 1 2 3 4 5 Define problems or opportunities 1 2 3 4 5 Distinguish between important and unimportant aspects of
business and clinical situations as a basis
for sound decision making 1 2 3 4 5 Identify alternate processes and potential solutions 1 2 3 4 5 Promote and apply problem-solving philosophies 1 2 3 4 5 Utilize comparative analysis strategies 1 2 3 4 5 Demonstrate critical thinking and analysis 1 2 3 4 5 Prioritize or triage as necessary to ensure critical functions
are repaired, maintained or enhanced 1 2 3 4 5 Broad systems connections?potential impacts and
consequences of decisions in a wide variety of situations
both internal and external 1 2 3 4 5 Systems theory 1 2 3 4 5 Systems thinking 1 2 3 4 5 Champion systems thinking 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 12 COMPETENCY LEVEL Novice Competent Expert Identify how a system design accommodates business processes 1 2 3 4 5 Seek information from a variety of sources 1 2 3 4 5 Evidence-based practice 1 2 3 4 5 Facilities planning 1 2 3 4 5 Inventory control systems 1 2 3 4 5 Project management 1 2 3 4 5 Purchasing procurement 1 2 3 4 5 Develop work plans 1 2 3 4 5 Perform audits of systems and operations 1 2 3 4 5 Management functions 1 2 3 4 5 Assess organizational perception of systems
effectiveness and departmental effectiveness 1 2 3 4 5 Develop requests for information and requests for proposals 1 2 3 4 5 Manage vendor contracts 1 2 3 4 5 Measure quantitative dimensions of systems and
departmental effectiveness 1 2 3 4 5 Organize and manage the human and physical resources of the
organization to achieve input, buy-in and optimal performance 1 2 3 4 5 Readings: 12, 18, 19, 22, 27, 31, 50, 53, 58, 61, 69, 70, 84, 91, 92, 95, 98, 111, 112, 123
Programs: 17, 44, 58, 61
Leadership Assessments: 1, 3
Self-Study Courses: 4, 8, 18, 21
B. Financial Management 13 Basic accounting principles 1 2 3 4 5 Financial management and analysis principles 1 2 3 4 5 Financial planning methodologies 1 2 3 4 5 Financial statements 1 2 3 4 5 Outcomes measures and management 1 2 3 4 5 Reimbursement principles, ramifications and techniques,
including rate setting and contracts 1 2 3 4 5 Principles of operating, project and capital budgeting 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert Fundamental productivity measures 1 2 3 4 5 Financial controls and auditing principles 1 2 3 4 5 Revenue generation 1 2 3 4 5 Asset management, including facilities, equipment, etc. 1 2 3 4 5 Analyze financial reward versus risk 1 2 3 4 5 Apply financial planning methodologies to
organizational objectives 1 2 3 4 5 Develop accounting and financial control systems 1 2 3 4 5 Develop and use performance monitoring metrics 1 2 3 4 5 Develop coding and reimbursement policies and procedures 1 2 3 4 5 Establish business relationships with financial advisors 1 2 3 4 5 Maintain compliance with tax laws and filing procedures 1 2 3 4 5 Negotiate third-party contracts 1 2 3 4 5 Provide stewardship of financial resources 1 2 3 4 5 Potential impacts and consequences of financial decision making
on operations, healthcare, human resources and quality of care 1 2 3 4 5 Readings: 8, 11, 23, 35, 38, 45, 46, 67, 83, 95, 98, 111, 122
Programs: 2, 4, 5, 7, 12, 17, 20, 21, 22, 63
Self-Study Courses: 9, 15, 22, 23, 24
C. Human Resource Management
Human resources laws and regulations 1 2 3 4 5 Performance management systems 1 2 3 4 5 Recruitment and retention techniques 1 2 3 4 5 Staffing methodologies and productivity management 1 2 3 4 5 Employee satisfaction measurement and improvement techniques 1 2 3 4 5
Employee motivational techniques 1 2 3 4 5 Compensation and benefits practices 1 2 3 4 5 Worker safety, security and employee health issues 1 2 3 4 5 Conflict resolution and grievance procedures 1 2 3 4 5 Organizational policies and procedures and their functions 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 14 COMPETENCY LEVEL Novice Competent Expert The need for and/or desirability of outsourcing 1 2 3 4 5 The varying work environments in which staff work 1 2 3 4 5 Define staff roles, responsibilities and job descriptions 1 2 3 4 5 Manage departmental personnel processes, including performance
appraisals; incentives; staff recruitment, selection and retention;
training and education; coaching and mentoring 1 2 3 4 5
Job classification systems 1 2 3 4 5 Develop and implement policies and procedures with physicians
to address physician behavioral and burnout issues 1 2 3 4 5 Develop and manage employee performance
management systems 1 2 3 4 5 Develop effective physician recruitment and
retention programs 1 2 3 4 5 Develop employee benefit and assistance plans 1 2 3 4 5 Engage in workforce planning 1 2 3 4 5 Evaluate and manage employee efficiency and productivity 1 2 3 4 5 Potential impacts and consequences of human resources 1 2 3 4 5 Decision making on operations, finances, healthcare and
quality of care 1 2 3 4 5 Readings: 9, 12, 22, 27, 36, 40, 42, 60, 61, 86, 102
Program: 6
Self-Study Courses: 1, 7, 19, 21
D. Organizational Dynamics and Governance
Organization systems theories and structures 1 2 3 4 5 How an organization?s culture impacts its effectiveness 1 2 3 4 5 Governance theory 1 2 3 4 5 Governance structure 1 2 3 4 5 Medical staff structure and its relationship to the governing
body and facility operation 1 2 3 4 5 Public policy matters and legislative and advocacy processes 1 2 3 4 5
Organizational dynamics, political realities and culture 15 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2015 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert Principles and practices of management and
organizational behavior 1 2 3 4 5 Build trust and cooperation between/among stakeholders 1 2 3 4 5 Construct and maintain governance systems 1 2 3 4 5 Document and implement policies and procedures 1 2 3 4 5 Evaluate and improve governing bylaws, policies and processes 1 2 3 4 5 Facilitate physician understanding and acceptance of good
business management 1 2 3 4 5 Manage the performance of subsystems in a manner that
optimizes the whole synergy 1 2 3 4 5 Interpret and integrate federal, state and local laws
and regulation 1 2 3 4 5 Readings: 22, 27, 32, 47, 80, 90, 93, 94, 95, 99, 102, 123
Programs: 1, 8, 13, 33, 46
Self-Study Course: 17
Other: 8
E. Strategic Planning and Marketing
Business plan development and implementation process 1 2 3 4 5 Business planning, including business case and exitstrategy development 1 2 3 4 5 Evaluate whether a proposed solution aligns with the
organizational business plan 1 2 3 4 5 Marketing principles and tools 1 2 3 4 5 Marketing plan development 1 2 3 4 5 Manage projects and/or resources 1 2 3 4 5 Healthcare system services 1…