(solved) IT Service Management

Referencing Styles : Not Selected Tasks: 1. Use the maturity rating tools from this workshop to rate and record your assessments. Include the sheets in your word document or a screen shot of your ratings. (2 marks)2. Discuss what the maturity levels mean to the CIO, and make reference to the earlier HP assessments. (1 mark)3. Discuss the maturity targets you set for these processes, and what this improvement would mean for Celanese IT? (1 mark)4. Are there … View More Tasks: 1. Use the maturity rating tools from this workshop to rate and record your assessments. Include the sheets in your word document or a screen shot of your ratings. (2 marks) 2. Discuss what the maturity levels mean to the CIO, and make reference to the earlier HP assessments. (1 mark) 3. Discuss the maturity targets you set for these processes, and what this improvement would mean for Celanese IT? (1 mark) 4. Are there any limitations to the ITIL approach to maturity assessment that you should advise the CIO of? (1 mark) Read Less

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26-Sep